International technology: EOS bolsters efficiency and corporate culture with a collection system
Jul 26, 2023
2 min.
As a central collection system, Kollecto+ improves the efficiency of the EOS Group.
Platform design allows companies to contribute knowledge and experience.
Teams of experts ensure fast implementation and ongoing improvement.
Once a month, employees from various EOS companies meet one another in a call center: In some respects it is also a meeting of two worlds, because in the “Kollecto+ Community Call”, IT and Operations talk to one another. Two different areas united by one goal: How can we standardize collection processes to become more efficient – and at an international level?
This video is provided by YouTube. By clicking on the Accept button, you consent to YouTube setting cookies on the terminal device you are using and thus processing personal data if necessary. For more information on the handling of user data, please refer to YouTube's privacy policy at: https://policies.google.com/privacy?hl=en
Debt collection platform for entire EOS Group provides global benefit
Collection systems are the cornerstone of debt collection companies. They provide operations staff with all the important data about outstanding receivables such as payment amounts, contact attempts or calculations for installment plans. Originally, each EOS company had its own system, until EOS Romania was entrusted with developing Kollecto+, a software program that standardizes processes.
The ten specialists initially involved has meanwhile become a 76-strong team. And the system they developed has produced a perfect example of cross-border collaboration, because they created Kollecto+ as a web-based platform to which all companies connected to the system can contribute their experience. “This allows us to standardize processes, leverage synergies and make the collection process more efficient,” says Cristian Musat, Managing Director EOS Technology Solutions, who has been the ‘brains’ of the project from the very beginning.
Benefiting from the experiences of other countries
Benefiting from the experiences of other countries
What this specifically means was shown, for example, during the transfer of the company’s new data hub to the cloud, says González Pedreira, Strategy Project Manager at EOS Spain, where Kollecto+ is set to be implemented by the end of 2023: “EOS Croatia had already successfully completed this transfer. At EOS Spain we are now benefiting from the experiences they had – as will all the other EOS companies that will be part of the system.”
“80 to 90 percent of the tasks and challenges facing the various companies are similar,” adds Mirjana Ćevriz. Mirjana is a business analyst at EOS Serbia and a member of the K+ Experts – a team of specialists with sound knowledge of Kollecto+ as well as expertise in highly disparate areas of EOS such as business users, development, or data and analysis. These capabilities allow the team to support EOS colleagues worldwide with the use and further development of Kollecto+. Mirjana’s experience can be summed up thus: “Instead of wasting time and energy in the individual companies, we help one another. This means that there is no need for every company to start from scratch with each new process.”
Instead of wasting time and energy in the individual companies, we help one another. This means that there is no need for every company to start from scratch with each new process.
Mirjana Ćevriz
Business analyst at EOS Serbia and member of the K+ Experts team.
Individual particularities are taken into account
Despite all the commonalities, a modular design allows the various individual differences between the companies to be accommodated. These consist of distinct needs in respect of markets and customers, different statutory provisions, and tailored, country-specific approaches to defaulting consumers.
The system also provides the basis for the digitization of processes, says Cristian: “In Kollecto+, many decisions are made automatically on the basis of markers in the system. The tools provided by the system allow consumers and customers to enjoy a fully digital experience that we strive to constantly improve.”
Since 2023, Kollecto+ has been fully implemented in seven of the 24 EOS countries. In Spain, the rollout will be completed in 2023, followed by Slovakia, Greece, Poland, Belgium and Germany over the next two years. Coordinated by EOS IT Romania, the team of experts is improving the system on an ongoing basis. “Alongside all the measurable successes, I am especially pleased by the spirit that we have created in the entire EOS Group,” says Cristian. “We are no longer thinking in silos, but are working with one other internationally. Kollecto+ has therefore proven that technology is not only capable of driving processes but also of fostering a corporate culture.”
Efficient collection worldwide
Would you like to entrust your receivables management to a company that can guarantee the same standards and efficiency internationally?
We use cookies on our website to enable you to have the best possible website visit. These include cookies that are necessary for the operation of the website, those that are only used for anonymous statistical purposes, cookies that are used for comfort settings and cookies that are used to provide you with personalized, interest-based content. You can decide yourself whether you want to allow the use of statistics, comfort, and marketing cookies. In addition, you can change/withdraw your consent at any time by clicking on the Change Cookies settings on the bottom of the website. Further information can be found in our Privacy Policy and Imprint.
Necessary
We use necessary cookies. These cookies are necessary for the operation and the basic functions of the website. In particular, they enable the security-relevant functioning of our website.
You can read about which cookies we use here.
Tool name
Cookieconsent_status
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg, Germany
Tool description
Essential cookie to save consent banner inputs.
Data processed
None
Purpose of data processing
To save consent
Retention period
60 days
Tool name
Java Session Cookie
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg
Tool description
Randomly generated session number essential for the proper functioning of the application software.
Data processed
None
Purpose of data processing
Proper functioning of website
Retention period
Session cookie – is deleted after you have closed your browser.
Comfort
If you allow comfort cookies, we can make use of our site easier for you. If you visit our website again to use our services, it will automatically be recognized that you already visited us and the entries and settings you made will automatically be recognized so that you do not have to enter them again.
You can read about which cookies we use here.
Tool name
Visitor
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg, Germany
Tool description
We use this cookie to make it easier for you to use this website.
Data processed
None
Purpose of data processing
Optimization, improvement of service
Retention period
Session cookie – is deleted after you have closed your browser.
Tool name
NEW_Visitor
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg, Germany
Tool description
We use this cookie to make it easier for you to use this website.
Data processed
None
Purpose of data processing
Optimization, improvement of service
Retention period
1 day
Statistics
We use statistical cookies to improve our offering and ensure a needs-based design and the continuous optimization of our website.
For this, we collect anonymized data for statistics and analytics, for example, to determine site traffic and user behavior and to adapt and improve our content and the website experience.
You can read about which cookies we use here.
Tool name
nmstat
Tool provider
Siteimprove GmbH
Address of tool provider
Rosenheimer Str. 143 C, 81671 Munich, Germany
Tool description
This cookie contains an ID character string for the current session. It contains non-personally identifiable information about which sub-pages the visitor enters – this information is used to optimize the user experience.
Data processed
None
Purpose of data processing
Analysis, statistics
Retention period
399 days
Tool name
AWSELB
Tool provider
Siteimprove GmbH
Address of tool provider
Rosenheimer Str. 143 C, 81671 Munich, Germany
Tool description
This cookie ensures that all statistics from the same session are captured contiguously.
Data processed
None
Purpose of data processing
Analysis, statistics
Retention period
Session end
Tool name
siteimproveses
Tool provider
Siteimprove GmbH
Address of tool provider
Rosenheimer Str. 143 C, 81671 Munich, Germany
Tool description
This cookie is used to track the sequence of pages viewed by the visitor during the website visit.
Data processed
None
Purpose of data processing
Analysis, website statistics
Retention period
Session cookie – is deleted after you have closed your browser.
Marketing
We use marketing cookies so that we can provide you with relevant and interest-based content when you visit our website.
You can read about which cookies we use here.
Tool name
Facebook Pixel
Tool provider
Meta Platforms Ireland Limited
Address of tool provider
4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland.
Tool description
Used by Meta to serve ads, measure and improve ad relevance, and offer advertising products on Meta.
Data processed
Ads Viewed | Pages Visited | Browser Information | Facebook Cookie Information | Facebook User ID | Geographic Location | Device Information | HTTP Header | Interactions with Ads, Services and Products | IP Address | Marketing Information | Usage Data & Behavior | Pixel ID | Referrer URL | User Agent
Purpose of data processing
Analysis | Conversion Tracking | Marketing | Social Media | Advertising
Retention period
__fbp (duration: 3 months)
Tool name
LinkedIn
Tool provider
LinkedIn Ireland Unlimited Company
Address of tool provider
LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland
Tool description
This cookie is used to obtain anonymized reports about the website target audience and the possibility of targeted advertising, e.g., in the context of retargeting.
Data processed
Device information, browser information, IP address, referrer URL and time stamp.
Purpose of data processing
Marketing, analysis, retargeting
Retention period
Cookie Name (duration: 90 days)
Tool name
Google Analytics
Tool provider
Google Ireland Limited
Address of tool provider
Google Building Gordon House, 4 Barrow St, Grand Canal Dock, Dublin 4, D04 V4X7, Irland
Tool description
Used to track website activity such as session duration, pages per session and the engagement rate of individuals using the site, along with the information on the source of the traffic
Data processed
Ads Viewed | Pages Visited | Browser Information | Facebook Cookie Information | Facebook User ID | Geographic Location | Device Information | HTTP Header | Interactions with Ads, Services and Products | IP Address | Marketing Information | Usage Data & Behavior | Pixel ID | Referrer URL | User Agent
Purpose of data processing
Ad personalization | Ad user data | Ad storage | Analytics storage