Complaint

• by post to the following address:
  EOS Poland Sp. z o.o.
  ul. Siedmiogrodzka 9
  01-204 Warszawa
   
• by e-mail to the following address: 
  
  * Note: are you waiting for an email from EOS Poland? Check your SPAM box, our message may have gone there.

• during a telephone conversation with an employee of EOS Poland at the following phone number 22 335 12 00;
• during a visit at the office of EOS Poland Sp. z o.o., 9 Siedmiogrodzka Street, 01-204 Warsaw

A complaint will be addressed without undue delay, but no later than within 30 days of its receipt. Under exceptional circumstances, it may take up to 60 days from the date of receipt to process a complaint. In such a situation, you will be informed of the reasons for the delay.

Should you have any questions concerning the handling of your complaint, please contact us at the following telephone number 22 335 12 00.

Our consultants are available to you from Monday to Friday from 9 am to 5 pm.

As a member of the Association of Financial Companies in Poland (ZPF), we are obliged to apply the Principles of Good Practice in our activities, and therefore any of our clients may submit a complaint or grievance to the ZPF Ethics Commission. The rules for submitting a complaint to the Ethics Commission can be found on the ZPF website.