Services - EOS in Poland
Dwóch pracowników patrzących na ekran komputera

We get your cash and keep your customers.

We create win-win-solutions.

We are a team of experts in debt purchase and management. Using modern technological solutions, we provide financial services tailored to the needs of both our business partners and debtors. We help recover debts effectively, professionally and with respect for ethics. We have been present on the Polish market since 1998. We belong to the international OTTO Group. As a member of the Association of Financial Companies in Poland, we operate in accordance with the Principles of Good Practice.
Get in touch.
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Arrears management at EOS Poland Sp. z o.o.

Let us manage your accounts receivables for you

Managing accounts receivables within a company can take up a great deal of time and effort. This is especially true when customers fail to comply with payment demands. That is why an efficient arrears management is very useful.

By outsourcing your accounts receivable management to EOS Poland Sp. z o.o., you can release time for your core business while being sure that your accounts receivables are being managed more efficiently.

We offer a comprehensive credit management system to administer your arrears. We issue invoices, send out reminders and monitor your payments.

Arrears management from EOS Poland Sp. z o.o.: We’ll take on the commercial accounting tasks and secure your liquidity. We’ll process your invoices reliably, quickly, and with the utmost care. We’ll monitor the receipt of payments and send reminders to your customers when they fail to pay.

Monitoring. With our arrears management we keep an eye on what is due to you

We monitor what is due to you and make sure that your non-paying customers are informed and defaults are being resolved. We can support you by taking over your arrears management:
Monitoring due dates and initiating the first contact with your customers after the first due date

  • Sending reminders by post on your behalf, without revealing EOS’s involvement
  • Sending reminders by post with EOS Poland as the sender
  • Servicing incoming calls
  • Making calls concerning outstanding payments
  • Sending reminders and messages by SMS and e-mail

Accounts receivable management from EOS Poland – your benefits:

  • You maintain financial flexibility
  • You can focus on your core business
  • You can make more efficient use of your human resources
If you want to find out more about Arrears management from EOS Poland, please contact us.
Get in touch

Debt purchase

Get your cash – leave the risk to us.

We buy your receivables and take on the risk of non-payment for a fair price. We take a random sample and let our tried-and-tested algorithms do the maths to predict the value of your debt portfolio. Your benefits: instant cash flow, a positive impact on your balance sheet – and freedom from the burden of unpaid debts. And, of course, peace of mind that we’ll treat today’s debtors as tomorrow’s customers.
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Debt Collection

Let us save you time and money, let EOS Poland take care of your unpaid bills

Whenever your customers do not pay on time, your liquidity is at risk: Shortfalls in payment are one of the most frequent causes of insolvencies and jeopardize a company’s cash flow, regardless of how large or small the company in question is. That is why professional debt collection is a highly significant activity.

That is why professional debt collection is important. EOS Poland Sp. z o.o was founded in 1998 and has many years of experience and sector-specific expertise in the area of debt collection in Poland. In addition to our local expertise we profit from the international network of the EOS Group.

With our help, your incoming payments will be safeguarded enabling you to concentrate on your core business. Our experts are there to help you recover your receivables from private (B2C) as well as commercial (B2B) customers.

Trust our experts in debt collection

We contact your defaulting customers by means of written reminders, by phone and direct person-to-person conversations. In addition to those traditional methods, we also use modern receivables management tools such as reminders by e-mail.

Our main aim is to secure the payment of your outstanding receivables. At the same time we are very aware of the importance of preserving existing business relationships. Our objective is therefore to recover the receivable without compromising the relationship between you and your customer.

We are experts in debt collection and treat your customers kindly and individually, always keeping their individual situations in mind. We carefully try to re-establish contact with your customers to talk to them and find mutual solutions that benefit your cash flow while taking into account what your customer is able to pay.

Debt collection from EOS Poland – your benefits:

  • You secure competitive advantages: thanks to EOS Poland’s receivables management you improve your cash flow and reach your goals faster.
  • You gain flexibility: put your trust in the experience of our qualified employees and have more time to spend on your core competencies.
  • You benefit from our professionalism: EOS receivables management uses highly effective, specialized software solutions.
Contact us if you are looking for an expert to take over your debt collection.
Ilustracja przedstawiająca kobietę trzymającą monetę i kobietę stojącą naprzeciwko z teczką.

International Debt Recovery

We work across borders, without borders.

Local contacts, international expertise

At EOS we believe that international goals require international services und solutions. But we also know that language barriers, cultural differences, different laws and geographical distance can become a challenge.

With EOS, handing over a receivable is easy – regardless of whether it is a foreign or a local one. In the field of international debt collection, we offer two flexible solutions to our international clients: Cross-border and Shared Service Solution!

Cross-border Solution: think global, act local

For the field of cross-border debt collection, we offer the perfect solution: It doesn’t matter how many languages your defaulting customers speak; with our help, you will only need one. We guarantee you a local contact person in your home country for the whole area of international receivables management.

We ensure that the contact with your defaulting customers has the right mixture of tact, integrity and professionalism. We aim to reach a solution with which all parties are satisfied. We are familiar with the different legal systems and we speak your customers’ languages. The debt collection process is handled locally. In this way we guarantee legal expertise while respecting local mentalities, and you benefit directly from our extensive experience and local know-how.

Shared Service Solution: group-wide process harmonisation, regional focus

We provide your Shared Service Centre with the infrastructure and technology to optimise your global debt collection strategy, always depending on your international structures and specific needs. By managing your international debt collection with the Shared Service Solution of EOS Global Collection, you will improve your efficiency and increase the level of standardisation and transparency within your group-wide collection process. The EOS Global Collection network offers you local experts in over 180 countries. Your local branches can discuss about their collection cases with a local contact person who is in charge for your files on a regional level.  Together with a group-wide framework contract and a central reporting system, EOS provides you with the perfect solution for your Shared Service Centre.

Client-oriented business solution

  • Global framework contract with your SSC
  • Regional contact persons for operational discussions
  • A fully automated communication and case submission flow
  • Reporting on group level
Innovative technology for international debt collection

Our IT platform optimizes global workflows by regulating automated case transfers between partners around the world. The platform ensures direct, transparent and real-time communication. 

International debt collection with EOS – quality you can rely on

Truly international services

  • Debt collection services in more than 180 countries, including 28 EOS offices plus a strong, carefully selected network of partners around the world
  • A local contact for the entire area of international receivables management – EOS customers do not need to deal with more than one language
  • Expert teams with regional know-how for B2B and B2C
  • All services covered: pre-legal, legal and post-legal debt collection
Results to inspire

  • Over 75% of all payments worldwide are received within the first 90 days, more than 40% within the first 30 days
  • 95% of all paid files are resolved without legal action
  • Daily payout of collections is possible
  • Success-orientated commission model: no success – no fee!
Transparency is the basis of cooperation with EOS

  • Real-time access to file status can be granted through online platform
  • Selected KPIs available online
  • Common minimum collection requirements are defined in our SLAs: Internal skip tracing and first letter with legitimation sent out within 24 hours, first phone call within 10 working days
  • Highly flexible and efficient quality management system with automated escalation steps
  • Regular quality benchmarks in order to guarantee the highest possible level of quality – including quick partner changes, if necessary
High security and ethical standards

  • Generally accepted EOS code of conduct with binding compliance rules for group members
  • Group-wide liability insurance for pecuniary damages as an extension for local company insurances
  • Contractual obligations to comply with any and all applicable laws in force including but not limited to the respective regulations concerning data protection and money laundering
  • Regarding money laundering, every EOS partner aims to comply at least with the standards set by the Financial Action Task Force (FATF), regardless of whether the partner’s country of establishment is a member state of the FATF
  • Internal auditing at individual EOS group companies as well as audit possibilities at external partner companies
Innovative technology for international debt collection

Our IT platform optimizes global workflows by regulating automated case transfers between partners around the world. The platform ensures direct, transparent and real-time communication. 
Ilustracja przedstawia kulę ziemską, na której punkty oznaczone są pinezkami.

You've got questions?

How we work?

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We ensure that companies have financial liquidity, which means their finances are better assessed by third parties.
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The EOS Group is one of the leading international buyers of receivables and secured and unsecured non-performing loans (NPLs).
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We also take on receivables management in a trust relationship and increase the cash flow of our partners in many different industries.
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In our role as an intermediary, we offer good solutions for both sides to protect the business relationships between creditors and their customers.
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Our goal is to free debtors from their debts as quickly as possible and return immediate money to our business partners.
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We have a data exchange portal with our customers, which means the mutual flow of information about debt collection processes is dynamic and transparent.

Get in touch

EOS Poland

Sales and Customer Department

9 Siedmiogrodzka Street

01-204 Warsaw

Phone: +48 (22) 318 56 00

Opening hours:

Hotline available:
Monday - Friday: 8 a.m. - 8 p.m.

Office opening hours:
Monday - Friday 9 a.m. - 4 p.m.

Business Partners Purchase of receivables

Agnieszka Krawczyk

Mobile: 601 551 591

Debt collection- current service

Wojciech Jaśkiewicz

Mobile: 605420870