We get your cash and keep your customers.

We buy your receivables and take on the risk of non-payment for a fair price. We take a random sample and let our tried-and-tested algorithms do the maths to predict the value of your debt portfolio. Your benefits: instant cash flow, a positive impact on your balance sheet – and freedom from the burden of unpaid debts. And, of course, peace of mind that we’ll treat today’s debtors as tomorrow’s customers.

Local contacts, international expertise

At EOS we believe that international goals require international services und solutions. But we also know that language barriers, cultural differences, different laws and geographical distance can become a challenge.

With EOS, handing over a receivable is easy – regardless of whether it is a foreign or a local one. In the field of international debt collection, we offer two flexible solutions to our international clients: Cross-border and Shared Service Solution!

Cross-border Solution: think global, act local

For the field of cross-border debt collection, we offer the perfect solution: It doesn’t matter how many languages your defaulting customers speak; with our help, you will only need one. We guarantee you a local contact person in your home country for the whole area of international receivables management.

We ensure that the contact with your defaulting customers has the right mixture of tact, integrity and professionalism. We aim to reach a solution with which all parties are satisfied. We are familiar with the different legal systems and we speak your customers’ languages. The debt collection process is handled locally. In this way we guarantee legal expertise while respecting local mentalities, and you benefit directly from our extensive experience and local know-how.

Shared Service Solution: group-wide process harmonisation, regional focus

We provide your Shared Service Centre with the infrastructure and technology to optimise your global debt collection strategy, always depending on your international structures and specific needs. By managing your international debt collection with the Shared Service Solution of EOS Global Collection, you will improve your efficiency and increase the level of standardisation and transparency within your group-wide collection process. The EOS Global Collection network offers you local experts in over 180 countries. Your local branches can discuss about their collection cases with a local contact person who is in charge for your files on a regional level.  Together with a group-wide framework contract and a central reporting system, EOS provides you with the perfect solution for your Shared Service Centre.

Client-oriented business solution

• Global framework contract with your SSC
• Regional contact persons for operational discussions
• A fully automated communication and case submission flow
• Reporting on group level

Innovative technology for international debt collection

Our IT platform optimizes global workflows by regulating automated case transfers between partners around the world. The platform ensures direct, transparent and real-time communication. 

International debt collection with EOS – quality you can rely on

Truly international services

• Debt collection services in more than 180 countries, including 28 EOS offices plus a strong, carefully selected network of partners around the world
• A local contact for the entire area of international receivables management – EOS customers do not need to deal with more than one language
• Expert teams with regional know-how for B2B and B2C
• All services covered: pre-legal, legal and post-legal debt collection

Results to inspire

• Over 75% of all payments worldwide are received within the first 90 days, more than 40% within the first 30 days
• 95% of all paid files are resolved without legal action
• Daily payout of collections is possible
• Success-orientated commission model: no success – no fee!

Transparency is the basis of cooperation with EOS

• Real-time access to file status can be granted through online platform
• Selected KPIs available online
• Common minimum collection requirements are defined in our SLAs: Internal skip tracing and first letter with legitimation sent out within 24 hours, first phone call within 10 working days
• Highly flexible and efficient quality management system with automated escalation steps
• Regular quality benchmarks in order to guarantee the highest possible level of quality – including quick partner changes, if necessary

High security and ethical standards

• Generally accepted EOS code of conduct with binding compliance rules for group members
• Group-wide liability insurance for pecuniary damages as an extension for local company insurances
• Contractual obligations to comply with any and all applicable laws in force including but not limited to the respective regulations concerning data protection and money laundering
• Regarding money laundering, every EOS partner aims to comply at least with the standards set by the Financial Action Task Force (FATF), regardless of whether the partner’s country of establishment is a member state of the FATF
• Internal auditing at individual EOS group companies as well as audit possibilities at external partner companies

Innovative technology for international debt collection

Our IT platform optimizes global workflows by regulating automated case transfers between partners around the world. The platform ensures direct, transparent and real-time communication.