We create win-win-solutions.
We are a team of experts in debt purchase and management. Using modern technological solutions, we provide financial services tailored to the needs of both our business partners and debtors. We help recover debts effectively, professionally and with respect for ethics. We have been present on the Polish market since 1998. We belong to the international OTTO Group. As a member of the Association of Financial Companies in Poland, we operate in accordance with the Principles of Good Practice.
Jesteśmy zespołem ekspertów w zakresie zakupu i zarządzania wierzytelnościami. Wykorzystując nowoczesne rozwiązania technologiczne, dostarczamy usługi finansowe dopasowane zarówno do potrzeb naszych partnerów biznesowych, jak i osób zadłużonych. Pomagamy skutecznie, profesjonalnie oraz z poszanowaniem zasad etyki odzyskiwać należności. Na polskim rynku jesteśmy obecni od 1998 roku. Należymy do międzynarodowej Grupy OTTO. Jako członek Związku Przedsiębiorstw Finansowych w Polsce, działamy zgodnie z Zasadami Dobrych Praktyk.
Get in touch
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EOS Poland
Sales and Customer Department
9 Siedmiogrodzka Street
01-204 Warsaw
Phone: +48 (22) 318 56 00
Opening hours:
Office opening hours:
Monday - Friday 8 a.m. - 5 p.m.
Business Partners Purchase of receivables
Agnieszka Krawczyk
Menedżer w Dziale Transakcji
Phone: 601 551 591
Mobile: 601551591
agnieszka.krawczyk@eos-poland.pl
Debt collection- current service
Wojciech Jaśkiewicz
Menedżer w Dziale Transakcji
Phone: 605 420 870
Mobile: 605420870
wojciech.jaskiewicz@eos-poland.pl
Arrears management at EOS Poland Sp. z o.o.
Let us manage your accounts receivables for you
Managing accounts receivables within a company can take up a great deal of time and effort. This is especially true when customers fail to comply with payment demands. That is why an efficient arrears management is very useful.
By outsourcing your accounts receivable management to EOS Poland Sp. z o.o., you can release time for your core business while being sure that your accounts receivables are being managed more efficiently.
We offer a comprehensive credit management system to administer your arrears. We issue invoices, send out reminders and monitor your payments.
Arrears management from EOS Poland Sp. z o.o.: We’ll take on the commercial accounting tasks and secure your liquidity. We’ll process your invoices reliably, quickly, and with the utmost care. We’ll monitor the receipt of payments and send reminders to your customers when they fail to pay.
By outsourcing your accounts receivable management to EOS Poland Sp. z o.o., you can release time for your core business while being sure that your accounts receivables are being managed more efficiently.
We offer a comprehensive credit management system to administer your arrears. We issue invoices, send out reminders and monitor your payments.
Arrears management from EOS Poland Sp. z o.o.: We’ll take on the commercial accounting tasks and secure your liquidity. We’ll process your invoices reliably, quickly, and with the utmost care. We’ll monitor the receipt of payments and send reminders to your customers when they fail to pay.
Monitoring. With our arrears management we keep an eye on what is due to you
We monitor what is due to you and make sure that your non-paying customers are informed and defaults are being resolved. We can support you by taking over your arrears management:
Monitoring due dates and initiating the first contact with your customers after the first due date
Monitoring due dates and initiating the first contact with your customers after the first due date
- Sending reminders by post on your behalf, without revealing EOS’s involvement
- Sending reminders by post with EOS Poland as the sender
- Servicing incoming calls
- Making calls concerning outstanding payments
- Sending reminders and messages by SMS and e-mail
Accounts receivable management from EOS Poland – your benefits:
- You maintain financial flexibility
- You can focus on your core business
- You can make more efficient use of your human resources
That is why professional debt collection is important. EOS Poland Sp. z o.o was founded in 1998 and has many years of experience and sector-specific expertise in the area of debt collection in Poland. In addition to our local expertise we profit from the international network of the EOS Group.
With our help, your incoming payments will be safeguarded enabling you to concentrate on your core business. Our experts are there to help you recover your receivables from private (B2C) as well as commercial (B2B) customers.
Trust our experts in debt collection
We contact your defaulting customers by means of written reminders, by phone and direct person-to-person conversations. In addition to those traditional methods, we also use modern receivables management tools such as reminders by e-mail.
Our main aim is to secure the payment of your outstanding receivables. At the same time we are very aware of the importance of preserving existing business relationships. Our objective is therefore to recover the receivable without compromising the relationship between you and your customer.
We are experts in debt collection and treat your customers kindly and individually, always keeping their individual situations in mind. We carefully try to re-establish contact with your customers to talk to them and find mutual solutions that benefit your cash flow while taking into account what your customer is able to pay.
Debt collection from EOS Poland – your benefits:
With our help, your incoming payments will be safeguarded enabling you to concentrate on your core business. Our experts are there to help you recover your receivables from private (B2C) as well as commercial (B2B) customers.
Trust our experts in debt collection
We contact your defaulting customers by means of written reminders, by phone and direct person-to-person conversations. In addition to those traditional methods, we also use modern receivables management tools such as reminders by e-mail.
Our main aim is to secure the payment of your outstanding receivables. At the same time we are very aware of the importance of preserving existing business relationships. Our objective is therefore to recover the receivable without compromising the relationship between you and your customer.
We are experts in debt collection and treat your customers kindly and individually, always keeping their individual situations in mind. We carefully try to re-establish contact with your customers to talk to them and find mutual solutions that benefit your cash flow while taking into account what your customer is able to pay.
Debt collection from EOS Poland – your benefits:
- You secure competitive advantages: thanks to EOS Poland’s receivables management you improve your cash flow and reach your goals faster.
- You gain flexibility: put your trust in the experience of our qualified employees and have more time to spend on your core competencies.
- You benefit from our professionalism: EOS receivables management uses highly effective, specialized software solutions.
At EOS we believe that international goals require international services und solutions. But we also know that language barriers, cultural differences, different laws and geographical distance can become a challenge.
With EOS, handing over a receivable is easy – regardless of whether it is a foreign or a local one. In the field of international debt collection, we offer two flexible solutions to our international clients: Cross-border and Shared Service Solution!
Cross-border Solution: think global, act local
For the field of cross-border debt collection, we offer the perfect solution: It doesn’t matter how many languages your defaulting customers speak; with our help, you will only need one. We guarantee you a local contact person in your home country for the whole area of international receivables management.
We ensure that the contact with your defaulting customers has the right mixture of tact, integrity and professionalism. We aim to reach a solution with which all parties are satisfied. We are familiar with the different legal systems and we speak your customers’ languages. The debt collection process is handled locally. In this way we guarantee legal expertise while respecting local mentalities, and you benefit directly from our extensive experience and local know-how.
Shared Service Solution: group-wide process harmonisation, regional focus
We provide your Shared Service Centre with the infrastructure and technology to optimise your global debt collection strategy, always depending on your international structures and specific needs. By managing your international debt collection with the Shared Service Solution of EOS Global Collection, you will improve your efficiency and increase the level of standardisation and transparency within your group-wide collection process. The EOS Global Collection network offers you local experts in over 180 countries. Your local branches can discuss about their collection cases with a local contact person who is in charge for your files on a regional level. Together with a group-wide framework contract and a central reporting system, EOS provides you with the perfect solution for your Shared Service Centre.
Client-oriented business solution
Our IT platform optimizes global workflows by regulating automated case transfers between partners around the world. The platform ensures direct, transparent and real-time communication.
International debt collection with EOS – quality you can rely on
Truly international services
Our IT platform optimizes global workflows by regulating automated case transfers between partners around the world. The platform ensures direct, transparent and real-time communication.
With EOS, handing over a receivable is easy – regardless of whether it is a foreign or a local one. In the field of international debt collection, we offer two flexible solutions to our international clients: Cross-border and Shared Service Solution!
Cross-border Solution: think global, act local
For the field of cross-border debt collection, we offer the perfect solution: It doesn’t matter how many languages your defaulting customers speak; with our help, you will only need one. We guarantee you a local contact person in your home country for the whole area of international receivables management.
We ensure that the contact with your defaulting customers has the right mixture of tact, integrity and professionalism. We aim to reach a solution with which all parties are satisfied. We are familiar with the different legal systems and we speak your customers’ languages. The debt collection process is handled locally. In this way we guarantee legal expertise while respecting local mentalities, and you benefit directly from our extensive experience and local know-how.
Shared Service Solution: group-wide process harmonisation, regional focus
We provide your Shared Service Centre with the infrastructure and technology to optimise your global debt collection strategy, always depending on your international structures and specific needs. By managing your international debt collection with the Shared Service Solution of EOS Global Collection, you will improve your efficiency and increase the level of standardisation and transparency within your group-wide collection process. The EOS Global Collection network offers you local experts in over 180 countries. Your local branches can discuss about their collection cases with a local contact person who is in charge for your files on a regional level. Together with a group-wide framework contract and a central reporting system, EOS provides you with the perfect solution for your Shared Service Centre.
Client-oriented business solution
- Global framework contract with your SSC
- Regional contact persons for operational discussions
- A fully automated communication and case submission flow
- Reporting on group level
Our IT platform optimizes global workflows by regulating automated case transfers between partners around the world. The platform ensures direct, transparent and real-time communication.
International debt collection with EOS – quality you can rely on
Truly international services
- Debt collection services in more than 180 countries, including 28 EOS offices plus a strong, carefully selected network of partners around the world
- A local contact for the entire area of international receivables management – EOS customers do not need to deal with more than one language
- Expert teams with regional know-how for B2B and B2C
- All services covered: pre-legal, legal and post-legal debt collection
- Over 75% of all payments worldwide are received within the first 90 days, more than 40% within the first 30 days
- 95% of all paid files are resolved without legal action
- Daily payout of collections is possible
- Success-orientated commission model: no success – no fee!
- Real-time access to file status can be granted through online platform
- Selected KPIs available online
- Common minimum collection requirements are defined in our SLAs: Internal skip tracing and first letter with legitimation sent out within 24 hours, first phone call within 10 working days
- Highly flexible and efficient quality management system with automated escalation steps
- Regular quality benchmarks in order to guarantee the highest possible level of quality – including quick partner changes, if necessary
- Generally accepted EOS code of conduct with binding compliance rules for group members
- Group-wide liability insurance for pecuniary damages as an extension for local company insurances
- Contractual obligations to comply with any and all applicable laws in force including but not limited to the respective regulations concerning data protection and money laundering
- Regarding money laundering, every EOS partner aims to comply at least with the standards set by the Financial Action Task Force (FATF), regardless of whether the partner’s country of establishment is a member state of the FATF
- Internal auditing at individual EOS group companies as well as audit possibilities at external partner companies
Our IT platform optimizes global workflows by regulating automated case transfers between partners around the world. The platform ensures direct, transparent and real-time communication.