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Ethics at EOS

Ethics is a heart of our business.
For 25 years we have been changing the financial market and finances for the better.

Membership of the Association of Financial Companies in Poland

EOS is a member of the Association of Financial Companies in Poland, which for over 20 years has been

has been working to develop the financial market and raise ethical standards in the industry. By

spreading knowledge on the financial market and its mechanisms, we contribute to the creation of the

image of the companies operating on it as public trust institutions.

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Association of Financial Companies

Good Practice Principles of the Association of Financial Companies in Poland

At EOS we apply the Principles of Good Practice (ZDP), which is a set of principles of conduct based on general moral norms and consistent with the law in force in the Republic of Poland, adopted for use by companies operating on the financial market, in particular those connected with the consumer finance market, which are members of the Association of Financial Companies in Poland. In addition to the Good Practice Principles, at EOS we have adopted specific guidelines for the process of selling receivables.

The Good Practice Principles are a set of standards that EOS applies as a debt management company:

  • ZDP define acceptable methods of debt collection which are ethical and respect the moral principles and rights of the defaulting payers;
  • ZDP define the obligation to act in accordance with the law, in accordance with ethical standards and respect the rights of the defaulting payers;
  • ZDP constitute a guarantee that each of our employees is obliged to know the rules and follow them, and to provide reliable information and explanations,
  • ZDP define how to communicate about debt by phone, letter, or e-mail and in a face-to-face conversation;
  • ZDP regulates which practices are forbidden and prohibited.

 

The ZPF Best Practice Principles

Audyt Komisji Etyki Związku Przedsiębiorstw Finansowych w Polsce

Jako Członek Związku Przedsiębiorstw Finansowych w Polsce (ZPF) EOS raz w roku przechodzi Audyt Etyczny, prowadzony przez Komisję Etyki ZPF, sprawdzający stosowanie się do Zasad Dobrych Praktyk.

Audyt etyczny prowadzony przez Komisję Etyki ZPF obejmuje 2 elementy: audyt etyczny wstępny oraz audyt etyczny okresowy. Ten pierwszy jest obligatoryjny dla przedsiębiorstw ubiegających się o przyjęcie do ZPF. Natomiast audyt etyczny okresowy jest przeprowadzany obowiązkowo dla wszystkich członków ZFP corocznie w styczniu. W jego trakcie Komisja Etyki bada, na ile procedury i praktyki stosowane przez Członków spełniają standardy etyczne zawarte w Zasadach Dobrych Praktyk ZPF. Procedura audytu okresowego kończy się wydaniem certyfikatu zgodności z ZDP.

Poniższy certyfikat potwierdza, że w EOS przeszliśmy audyt z wynikiem pozytywnym

Certfikat etyczny EOS Poland

Wniosek do Komisji Etyki ZPF

Każdy klient EOS może zgłosić swoją skargę, zażalenie lub wniosek do Komisji Etyki ZPF bezpośrednio lub przez Rzecznika Etyki ZPF:

  • listownie na adres Biura ZPF: ul. Długie Pobrzeże 30, 80-888 Gdańsk
  • faxem na numer: (58) 302-92-64
  • e-mailowo na adres: etyka@zpf.pl

Program etyczny ZPF LINK

Materiał informacyjny o Komisji Etyki i Rzeczniku Etyki ZPF LINK

Wniosek do Komisji Etyki LINK

Awards

CESSIO Investors 2021

First place in the Investor of the Year category

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Ethics are at the heart of our business

The four key areas of our CSR (Corporate Social Responsibility) strategy, which we are constantly developing and refining, are based on ethical principles.

Responsible debt collection

We are committed to respectful and honest cooperation with debtors and business partners. Our aim is first and foremost to provide lasting support in solving financial problems.

Joint development

At EOS, we care about all employees - we promote empowerment, diversity and inclusion within different backgrounds. All our employees are provided with appropriate working conditions.

Environment protection and becoming climate neutral

We take care of our planet and respect the environment. We are planning to make all EOS Group offices climate-neutral by 2030.

Standards in the financial market

We are committed to high standards in the financial sector and apply the Good Practice Principles of the Association of Financial Companies in Poland (ZPF).

Code of Conduct

What is the Code of Conduct?

The basis of our business (both EOS Poland and EOS Group) is ethics and acting in accordance with the law. The Code of Conduct is a set of principles and our written declaration of compliance with them.  

Why was it established and how do we apply it?

The success of a company is not only about its results. We also achieve our goals through sustainable entrepreneurship, social responsibility, integrity and ethics. The Code shows who we are and how we work.
It stands at the heart of all the company's activities and therefore our corporate culture. Every employee of the EOS Group (including EOS Poland) is obliged to respect that Code.

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